- Phoenix Luxury Stays

Shandon Investments Ltd t/a Luxury Short Stays (company registration number 05661926) ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Shandon Investments Ltd. of Bellevue House Althorp Road London, SW17 7ED.

We have reviewed and updated our polices, processes and procedures to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and have updated the Privacy Notice and our operations accordingly.

1. Information we may collect from you

We may collect and process the following data about you:

1.1 Information you give us

This is the information you give us about you by filling in forms on our site www.phoenixluxuryshortstays.co.uk (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site; subscribe to our services; email us; make an enquiry about our services; make an enquiry about any properties we may have or be marketing on our site; place an order on our site; enter an event, promotion, or survey; request a newsletter; or when you report a problem with our website. The information you give us may include your name, address, email address and phone number, financial and debit card information, personal description and photograph, interests and preferences, professional information (such as, but not limited to, your job title and details of your employer) and any other information relevant to your enquiry or request for information or services which we may request and you may choose to provide to us from time to time.

1.2 Information we collect about you

With regard to each of your visits to our website we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (clicking, scrolling, mouse-overs), and methods used to browse away from the page and any phone number used to call us.

1.3 Information we receive from other sources

This is the information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combined with the data collected on this site. We also may work closely with third parties and may receive information about you from them. Such information will only be provided to us where they have confirmed that you have consented to your information being collected and processed to us.

2. Why we collect your information and what we use it for

2.1 For clients, owners and occupiers

We use the information to carry out our obligations in relation to your requirements and/or contracts entered between you and us and to provide you with information, publication, surveys, benefits, assistance, and services that you may request from us; we will use it to provide you with information about services you may be interested in; to help you recall previous transactions and services we provided; to provide you with information about other services we offer that are similar to those that you have already purchased, contracted or enquired about; to notify you about the changes in our services; to provide our services for you and; to make suggestions and recommendations about our services that you may be interested in.

2.2 For strategic partners, contractors and suppliers

We work with, we use the information to keep track of what you may or already have provided to us, to recall previous communications and transactions and to enquire what services you may or may not provide for us.

3. Disclosure of your information

We may share your personal information with any member of our company.

We may share your information with selected third parties including business partners, contractors and suppliers, analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller of buyer of such business or asset. If Shandon Investments t/a Phoenix Luxury Stay, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Shandon Investments t/a Phoenix Luxury Stay, our customers, or others (including exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction).

4. Where we store your information

The data that we collect from you is stored in a cloud based Customer Relationship Management system and on our secure servers. Any payment services will be done through SagePay or an equivalent provider. Where we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received our information, we will use strict procedures and security features to try to prevent unauthorised access.

We have taken all reasonable steps to ensure that we and our Data Processors adapt Industry standard security protection systems to ensure the security of your data.

Where personal data is stored in locations other than the EEA, we have assured ourselves that the Data Processor is aware of their responsibilities for the privacy and security of your data under GDPR.

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

6. Your rights

You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (when we collect your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such by contacting us using one of the following methods:

By Email: hello@phoenixluxurystays.co.uk

By telephone: 0207 767 1177

Monday to Friday (except public/bank holidays) 09:30 – 17:30

By Posting to: Bellevue House, Althorp Road, London, SW17 5ED.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.

GDPR provides the following rights for individuals: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

The right to be informed.

The right of access*.

The right to rectification.

The right to erasure.

The right to restrict processing.

The right to data portability.

The right to object.

Rights in relation to automated decision making and profiling.

If you would like to exercise any of your rights under GDPR, please write to us at:

Shandon Investments, Bellevue House, Althorp Road, London, SW17 5ED

*You have the right to ask us in writing for a copy of all the personal data held about you (this is known as a ‘subject access request’). A copy will be sent to you as soon as possible and this will be no later than one month after your request.

We will make every attempt to ensure you are satisfied with our handling of your requests about the protection of your data. However, you have the right to complain to the Information Commissioners Office (ICO) by following the link here to report a concern https://ico.org.uk/concerns/.

8. Data Retention

We will keep your data for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations. For example, we will keep a record of financial accounting records for at least seven years to comply with HMRC rules.

9. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Privacy Policy

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